Grievance Redressal
Grievance Policy for Being Vakil - FAQs cum Policy for better clarity
Effective Date: 18/11/2025
Last Updated: 18/11/2024
-
What is a grievance?
A grievance is any dissatisfaction, concern, or complaint that you may have as a Policyholder regarding the services provided under your Legal Assurance Protection Plan — including delays, non-responsiveness, errors, billing issues, or legal service delivery concerns.
2. Who can raise a grievance?
Only registered Policyholders of Being Vakil’s Legal Assurance Protection Plan (individuals or organizations) can raise a grievance through official channels.
3. How can I file a grievance?
You can file your grievance through any of these channels:
Email: shweta@beingvakil.com
Phone: +91 9326247985
4. What details do I need to provide while raising a grievance?
Please include the following for faster resolution:
- Your Full Name / Business Name
- Registered Email & Mobile Number
- Your Policy Number or Subscription ID
- A clear description of the issue
- Supporting documents (if any)
- Your preferred communication method (email/phone/post)
5. How long will it take to receive an acknowledgement?
Once we receive your grievance, you will get an Acknowledgement Receipt with a Grievance Reference Number within 5 business days.
6. How long does it take to resolve a grievance?
We aim to resolve all grievances within 15 business days from acknowledgement. If additional time is needed, we’ll inform you of the reasons and the expected resolution date.
7. How will I be informed about the resolution?
We will notify you through:
- Phone (for updates, not final response)
- Postal Mail (if requested)
All communications will be documented.
8. What if I’m not satisfied with the resolution?
You can escalate the matter to our Grievance Redressal Officer (GRO):
Email: office@iuraverse.com
9. Still not satisfied? What are my legal rights?
If you're not satisfied even after escalation, you may pursue resolution through:
- District Consumer Disputes Redressal Forums
- State Legal Services Authorities
- Courts having jurisdiction under Indian laws
We remain committed to supporting you throughout.
10. Will my information be kept confidential?
Absolutely. Your grievance details are treated as confidential and used only for resolution purposes, in compliance with applicable Indian data protection laws.
11. Can I track past grievances or resolution timelines?
Yes. You can request a grievance status update using your Grievance Reference Number. You may also request a report of your past grievances (if any) for up to 3 years.
12. Who governs this policy?
This Grievance Redressal Policy is governed by the laws of India and is reviewed periodically by our Legal Compliance Team.