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Grievance Policy

Grievance Policy for Being Vakil’s Legal Assurance Protection Plan

 

At Being Vakil, we are committed to ensuring a seamless experience for our valued policyholders. We understand that grievances may arise from time to time, and we are dedicated to resolving them promptly and efficiently. This Grievance Policy outlines the procedures for addressing and resolving grievances related to the Legal Assurance Protection Plan (“Policy” hereinafter).

Effective Date: 18/11/2023

1. Purpose:

The purpose of this Grievance Redressal Policy is to establish a transparent, fair, and effective mechanism for addressing and resolving grievances related to the Legal Assurance Protection Plan provided by ("Being Vakil").

 

2. Definitions:

Policyholder: Refers to an individual or entity that has subscribed to the Legal Assurance Protection Plan offered by Being Vakil.

 

3. Submission of Grievance:

 Policyholders may submit their grievances through the following channels:

 Email: connect@beingvakil.com

 Phone: +91 9326247985

In Writing: Being Vakil, CF – 30, Metro Plaza, Above McDonald’s, Metro Junction Mall, Kalyan-Shil Road, Kalyan (E.), Thane, Maharashtra – 421306

 

4. Information Required:

To facilitate the resolution process, policyholders are requested to provide comprehensive details, including:

Policyholder Name

Policy Number

Contact Information

Nature of Grievance

Relevant Documentation (if any)

5. Acknowledgement of Grievance:

Upon receipt of a grievance, an acknowledgement will be sent to the policyholder within five business days, confirming that the grievance is under review.

 

6. Investigation and Resolution:

Our Grievance Redressal Team, comprised of experienced legal professionals, will conduct a thorough investigation into the grievance.

Every effort will be made to resolve the grievance within 15 business days from the date of acknowledgement.

7. Communication of Resolution:

The resolution, along with the rationale, will be communicated to the policyholder in writing through their preferred mode of contact (email, physical mail).

 

8. Escalation Process:

If the policyholder remains dissatisfied with the resolution provided, they may escalate the matter to the Grievance Redressal Officer within 10 business days from the date of receiving the resolution.

The Grievance Redressal Officer, a senior legal professional, will conduct a re-evaluation and provide a final response within 15 business days.

 

9. Regulator Contact Information:

If the policyholder remains dissatisfied after exhausting the internal grievance redressal process, they may contact the relevant insurance regulatory authority in their jurisdiction.

 

10. Review and Continuous Improvement:

Being Vakil conducts regular reviews of the grievance redressal processes to ensure effectiveness and efficiency.

Feedback from resolved grievances is analyzed to identify areas for continuous improvement.

 

11. Contact Information for Grievances:

For submitting grievances or seeking clarification, policyholders can contact:

Grievance Redressal Officer: Mr Sagir Biban Shaikh

Email: sagir@beingvakil.com

Phone: +91 9967854624

 

12. Governing Law:

The grievance redressal procedures are governed by and construed in accordance with the laws of India.

Being Vakil is committed to upholding the highest standards of transparency and fairness in addressing policyholder grievances. We appreciate your trust in our services and are dedicated to ensuring your concerns are addressed promptly and equitably.

 

This Grievance Redressal Policy is subject to periodic review and may be updated as deemed necessary.

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